Before you can add any IP addresses to your account you will first need to login to your MyOpayo admin panel as a user with administrative rights.

You can login to either test MyOpayo or live MyOpayo to add your IP addresses.

Any IP addresses that are added onto your test account will not be carried over to your live account. Also any IP addresses added to live will not transfer over to test.

If you would like to add an IP address to both test and live you will need to log into each MyOpayo and enter the IP address manually.

Now that you have logged into your MyOpayo you are ready to add your IP address.

The first thing you will need to do is select the settings section from the menu at the top of the page.

Once you have done this you will see a list of options presented down the left hand panel of the screen. Select valid IPs from the list and you will be taken to the IP page.

You can then select the add button to enter the IP address you would like to add to your account.

When adding an IP address, it is important to remember that our systems require each IP address to consist of 12 numbers.

This is to be entered into your MyOpayo as 4 banks of 3 numbers separated by a decimal point.

000.000.000.000

If the IP address you are adding to your account is not in this format you will need to “pad this out”. Padding out an IP address takes the address you have – regardless of length, and increases it to match the 3 by 4 banks format we require.

To do this you would simply add a 0 to the beginning of any bank of numbers that is less than 3 until you have a full IP address.

A few examples of this would be:
 

Your IP Address
12.123.23.123
1.12.123.3
123.123.123.12

Padded IP Address
012.123.023.123
001.012.123.003
123.123.123.012

By adding 0’s to your IP you are not changing the address that is being used, you are simply formatting it to be accepted by the Opayo system.

When you add an IP address to your Opayo account you will also need to enter a subnet mask.

The subnet mask tells the Opayo systems what to accept when a post is received from your IP address.

If for example you enter an IP address of 123.123.123.123 with a subnet mask of 255.255.255.000 the Opayo systems will accept transaction posts from any IP address beginning with 123.123.123.

But if you enter the subnet mask as 255.255.255.255 our systems will only accept transactions that are posted from the exact IP address you have entered.

The subnet mask allows you to enter a single IP address into your MyOpayo that will cover a set range of IP addresses on your system.

The Opayo system will only accept class C subnet masks.

Login to MyOpayo

In order to add your email address to your user you will first need to log into the account.

Before you can make any changes to the users on your account you must first sign into MyOpayo as a user with administrative rights.
 

Locating the user

1. Once logged into your account, select the settings tab, followed by users.
2. You will then be taken to the user administration screen where you can change each user’s details.
3. Select the user that you would like to add the email address for.
    

Adding the email address

1. Once you have selected the user you will be able to enter an email address.
2. Enter the email address for the user, and then confirm this again. The validation status will remain as not validated until you have validated this.
3. You are also able to select if you would like to receive updates and communications from us.
4. If you are happy with the email address select update. The user will then receive an email from us to validate the address.
    

Validating the email address

1. Now that you have added the email address to the user you will need to validate this.
2. Once you have added the email address and updated the user, the user will have received an email for validation. The user will need to select the link to validate the email address.
3. The user has now validated their email address and can use this to reset their password.

Once logged into your account, select the settings tab, followed by users. You will then be taken to the user administration screen where you can remove the relevant username that is no longer required.

Select the user that you would like to remove and choose the delete option from the bottom of the screen, you will need to confirm your action before this is completed. This will delete this user from your account instantly.

Login to MyOpayo
Creating a user
Unlock a user

The status of your account will determine which MyOpayo area you will need to access.

If your account is processing transactions and fully functional on your website you will log into live MyOpayo.

If however, your account is still in testing, or your website is still undergoing development and integration you will log into the test MyOpayo​ area.

The login pages for each MyOpayo are;

Once you have reached the login page for your account you will be asked to enter your credentials.

You will be required to enter these credentials each time you want to log into your account.

Once you have entered all of the information simply click sign in to be taken into your MyOpayo.

When logging into your account there are a few things to remember:

• Your vendor name will always remain the same
• The username and password are specific to your account
• If you have created a user on test it will not automatically carry over onto live, also applies on live

Creating a user
Forgotten your password
Changing user passwords
Changing user permissions

1. Once logged into your MyOpayo as a user with administrative rights you will be able to create users.
2. Select the settings tab from the options along the top of your MyOpayo screen, followed by users. This will then present you with the user administration screen.
3. Once on the user administration screen you will be able to create a user by simply selecting the new user button on the bottom right of the screen.
4. You will then be able to enter the details of the user you want to create, and the privileges that user has on your account.
5. You will first need to create a username, and enter the personal details of the user you are adding to your account. Then, you will need to create a password for the user, or allow the user to enter this directly.
6. The username and password are the details the user will sign into your MyOpayo area with.
7. Following this you will then need to set the permissions and privileges of the user.
   
   This will give the user the right to process transactions, perform refunds, void, release, authorise, or repeat transactions on your account.

The privileges you set your users will depend on what you have enabled on your account with us.

There are 7 options as to what you can allow the users on your account to do. Depending on the user, you will be able to either grant or restrict certain actions on your account.

You can set users to process transactions and refunds.

The privileges are centred on the transactions processed through your account, and any actions that can be taken against these.

You will then be able to grant the user rights to view parts of your MyOpayo area. From viewing transactions, processing through the terminal, to granting administration rights on the account.

Each box you select for the user will allow them to access a specific part of your MyOpayo.

After you have granted the user privileges and permissions you can then set the page they will first see when logging into your account.

The page you would like the user to land on must first have been enabled in MyOpayo access.

Once you are happy with the new user simply click add user and this will add the new user to your account.

Logging into MyOpayo
Users and emails
Unlock a user

Before you can unlock a user you must first log into the account. 

To unlock any user, you must be signed in as another user with administrative rights.

1. Now that you have logged into the account you are able to unlock the user.
2. First, select the settings tab, followed by users. This will take you to the user administration screen.
3. The user that is locked out of the account will be highlighted with a “tick” in the locked out column.
4. Click on the user that is locked out of the account, and you will then be able to select unlock . The locked user will then be able to access MyOpayo.

The first thing you need to do to change the passwords for a user is to log into your MyOpayo account as a user with administrative rights.

You can do this by going to the live MyOpayo login page.

Once you have logged into the account, you simply need to select the settings tab, followed by users. You will then be taken to the main user page where you can change the password for the user.

All you need to do is select the user you would like to amend and change the password the user has.

Please ensure that the password meets the requirements highlighted in the text box below the password strength indicator.

If your password does not meet the requirements you will not be able to change the password.

Once you are happy with the changes to the user simply click update to be taken back to the users screen.

Important

If you do not wish to know the password the user has to log into your account we would advise have the user create, and enter the new password themselves into MyOpayo.

The first thing you need to do to change the privileges for a user is to log into your MyOpayo account as a user with administrative rights.

You can do this by going to the live MyOpayo login page.

Once you have logged into the account, you simply need to select the settings tab, followed by users. You will then be taken to the main user page where you can change the privileges for the user.

All you need to do is select the user you would like to amend and change the privileges the user has.

You are able to change the actions the user can take by selecting, or de-selecting the tick boxes within the account privileges frame.

You can also limit the pages the user has the ability to view by amending the MyOpayo access frame.

Once you are happy with the changes to the user simply click update to be taken back to the users screen.