Use Elavon Data Platform to:
- See payment performance clearly
Bring authorisation and dispute data together in one clear view, with detailed dashboards and near real-time information.
- Understand what’s driving it
Explore payment performance, identify trends and uncover where problems or opportunities may lie.
- Decide what to improve
Identify which areas of payment performance may need attention first and make more confident, data-based decisions.
Understand payment performance at scale
Bring payment insights together to identify trends and make more informed decisions.
Elavon Data Platform is designed for larger businesses taking payments across multiple locations, channels or merchant IDs, including airlines and travel businesses, hotels and hospitality groups, restaurant groups, healthcare organisations and other high-volume, multi-location businesses.
It could be a good fit if you:
Prioritised analytics and insights
Use dashboards to understand payment performance, spot potential issues and focus attention on the areas that may need it most.
Peer benchmarking
Compare selected results with similar businesses* to see performance in context, identify potential gaps and understand where opportunities may lie.
Use your data your way
Opt for our paid secure data-transfer service to use payment data in your own reports, dashboards or business-intelligence tools.
*Available for eligible airline, hotel and restaurant customers
Why choose Elavon?
- Built for payment performance
Go beyond standard reports. Understand authorisations, declines and disputes, then see where changes could help protect revenue.
- Shaped by enterprise customers
Developed with input from enterprise customers to address the challenges of managing multiple locations, channels and merchant IDs.
- Expert support when you need it
Get help from Elavon payments specialists to understand your data, identify opportunities and decide what to address next.
- Proven experience, lasting partnership
Rely on more than 25 years of payments experience and the backing of U.S. Bank as your business grows and its payment needs change.
Related resources
Optimise payments
See how better visibility, smarter technology and expert support can help improve payment performance, manage risk and control costs.
Payments Core 365
Bring processed activity, funding and payment exceptions together in a consistent daily file for reconciliation and reporting.
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Ready to move from reporting to action?
See payment performance more clearly, understand what may be driving the results and prioritise what to investigate next. Contact your Elavon relationship manager to discuss your reporting needs, pricing and eligibility for a three-month trial.
Elavon Data Platform FAQs
Find answers to common questions about Elavon Data Platform, including how it works, data availability, access and eligibility
Elavon Data Platform brings authorisation and dispute information together in one place. Its dashboards help enterprise businesses spot trends, understand what may be affecting payment performance and identify areas to investigate.
Elavon Data Platform provides near real-time authorisation and dispute information, helping you spot trends and changes sooner.
The authorisation dashboard shows approval and decline rates, reasons for declines and transaction trends. The disputes dashboard shows dispute volumes, outcomes, reasons, processing trends and case-status information. Depending on the dashboard, you can explore the information using filters such as time period, merchant ID, card network, channel and issuer.
The Insights Wall highlights recent performance changes, potential gaps and relevant supporting information in one place. This helps teams focus on the areas that may need attention first, rather than interpreting every signal manually.
Payment benchmarking compares selected aspects of your payment performance with similar businesses. This can help you put your results in context and identify areas that may need attention. Benchmarking is available for eligible airline, hotel and restaurant customers. Availability and pricing may depend on the option selected.
You can opt for our paid SFTP data-transfer service to use payment data in your own reports, dashboards or business-intelligence tools. Data cannot be downloaded directly from Elavon Data Platform. Talk to your Elavon relationship manager about availability and terms.
No. Elavon Data Platform provides information and insights to help you understand payment performance and identify potential improvements. Your business decides which actions to take.
Elavon Connect supports account management and everyday reporting. Payments Core 365 provides a consistent daily data file that businesses can use for reconciliation and internal reporting.
Elavon Data Platform provides dashboards and more detailed analysis to help enterprise teams understand payment performance and identify areas to investigate. These services work alongside one another rather than replacing each other.
Eligible customers can try Elavon Data Platform for three months. If you choose to continue after the trial, a monthly fee will apply. Talk to your Elavon relationship manager about availability and terms.
Eligible customers can try Elavon Data Platform for three months. If you choose to continue after the trial, a monthly fee will apply. Talk to your Elavon relationship manager about availability and terms.
Contact your Elavon relationship manager to discuss your reporting needs, pricing and eligibility for a three-month trial.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
Telephone: Monday to Friday 8am-5pm
Chat: Monday to Friday 8am-6pm
Elavon technical support: 0818 20 21 30 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
Telephone: Monday to Friday 8am-5pm
Chat: Monday to Friday 8am-6pm
Elavon technical support: 0818 20 21 30 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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