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Taking charge of chargebacks
Accepting card payments should grow your business, never add risk.
Learn how to protect your revenue by making transactions secure and confidently managing disputes.
Whether you're new to chargebacks or want to improve your prevention strategy, our guide covers all the basics and makes things easy to understand. And our expert team is always on hand, whenever you need.
Make every payment secure.
Easy said, and with Elavon’s help, easy done. With tools like 3DSecure, Transaction Risk Analysis (TRA) and a whole suite of Secured by Elavon solutions, choose maximum security, minimum risk. Find out more about our proactive approach to making every payment secure.
Prevent disputes.
Share clear policies and Ts & Cs, simple forcustomers to understand. Offer accessible, informed customer service,with fast resolutions and refunds if needed.And always, document and keep everything. Check out our Ten Top Tips to avoiding disputes.
Get ahead of the game.
Even when a chargeback lands in your Inbox,keep calm and stay in control. The way yourespond makes all the difference. In Elavon Connect you’ll find all the toolsand widgets you need to respond like a proand keep you on top of chargebacks.
What is a chargeback?
A chargeback is when a customer asks their bank to reverse a card payment, because they believe it’s wrong or wasn’t authorised. While chargebacks are there to protect buyers, they can cost your business money and time. Knowing how the process work helps with prevention, management and can protect your revenue.
Big protection for small businesses.
Don’t take our word for it. Listen to our customers. Just like we do.
“The car-buying process has changed so much over the past few years: it’s been vital to introduce new payment methods, so car buyers can pay how they feel most comfortable. Car retailers have very specialist requirements and Elavon has been able to flex its solutions to meet our needs. They raised the ceiling on our transaction approval limits for secure online payments, which has been essential in an everchanging car market.”
Heather Whitmore, Head of Finance, Motorpoint
Get the facts
Download our no-nonsense, plain and simple guide to chargebacks.
Know the flow
Understand the nitty-gritty about how payment cycles and card schemes work.
Take control
Find out how Elavon Connect can simplify responding to chargebacks.
Explore reason codes
Our guide to understanding reason codes and how you should respond, by card scheme.
Or for a quick overview, check out the headline descriptions in our summary guide.
Hotels
Airlines
Car rentals
Car service
Retail
Restaurants
E-commerce
Beauty and medical services
Service-led businesses
How to create a secure email account
If a chargeback is raised against your business, we’ll notify you by secure email. To view these messages, you will need to register your email address - here’s how. You only need to do this once.
1. Look out for an email from disputes@Elavon.com, and save it to your device
2. Click to open the attachment in your web browser.
3. Register your e-mail address with Cisco. Complete each field in the form and click continue to submit. You should see a confirmation page.
4. Check your email account for an email, with a button to activate your account. The email will be sent from “DoNotReply@res.cisco.com” and will have a “Please activate with CRES” title. Activate Your Cisco Registered Envelope Service Account. You may need to check your Junk folder.
5. Return to the registered envelope. The Register button has been replaced with an Open button and you will be prompted for a password. Enter the password for your Cisco Registered Envelope Service user account and click the Open button.
Elavon Terms of Service UK
Domestic and Multinational Customers
UK Operating Guide
The point-of-sale procedures
Opayo Merchant Terms & Conditions
(Opayo gateway only)
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
Telephone: Monday to Friday 8am-5pm
Chat: Monday to Friday 8am-6pm
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
Telephone: Monday to Friday 8am-5pm
Chat: Monday to Friday 8am-6pm
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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